The three steps in managing change are: check - plan - do.

• What is the purpose of this system?
• What are its core processes?
• Capability - what are the system and its processes predictably achieving?
• System conditions - why does the process or system behave in this way?

• What needs changing to improve performance?
• What action could be taken with what predictable consequences?
• Against what measures should action be taken (to ensure the organisation learns)?

• Take the planned action and monitor the consequences versus prediction and purpose.

And then go back to check.

Return to Managing change / start at 'check'