You can drive a change through people who do the work or
through your managers - each route presents its own issues and problems.
If you want to change your culture, the best starting-place is to have the
people who do the work conduct 'check' on their organisation as a system.Ensure that you select the opinion-leaders, they will have a
beneficial impact on their colleagues.
If you already have a strong service culture, you can drive this change through your
managers.
To change the way your managers think and work, the best starting-place
is for managers to engage in action-learning through conducting 'check' on
their organisation as a system.
Useful resources:
The Vanguard Guide to Understanding your Organisation as a System
The Vanguard Guide to Process Mapping and Analysis
Understanding your Organisation as a System 
Read:
Systems thinking and management - Fit for the Future - a six-part
series introducing the principles of systems thinking.
For help with the facilitation of change, whether driven
through people who 'do the work' or management, e-mail Vanguard.
Return to 'Managing change'' |
