Everything you should know about why you should avoid the CCA Standard: it is not 'best practice' it is 'sweat shop' practice. Download this paper FREE

Call centres are the simplest service systems to change. Using the Vanguard Method you can improve service, cut costs and transform morale in weeks. You would think everyone would be doing it. But the systems solution is based on completely different thinking from the norm.

Today, most call centres are run on command and control principles; this is the reason they earned the sobriquet 'sweat shops'.

The Vanguard Guide to Transforming Call Centre Operations