The CCA 'best practice' Standard: a critique
Everything you should know about why you should avoid the CCA Standard: it
is not 'best practice' it is 'sweat shop' practice. Download this paper FREE
Call centres are the simplest service systems to change. Using the Vanguard Method you can improve service, cut costs and transform morale in weeks. You would think everyone would be doing it. But the systems solution is based on completely different thinking from the norm.
Today, most call centres are run on command and control principles; this is the reason they earned the sobriquet
Services: transforming call centre operations
Vanguard leads the field in applying systems thinking to the design and management of call centre operations. Our clients have all achieved outstanding results.
The Vanguard Portfolio of Call Centre Services
The Vanguard Guide to Transforming Call Centre