 Getting started Getting started includes six exercises you
can conduct with your team. The exercises will raise issues, create dialogue and may cause
concerns. These exercises are unlikely to lead directly to answers – that is not
their purpose. Their purpose is to begin a dialogue about good service and the
organisation as a system.
Contents
What helps or hinders achievement of purpose?
How well does the system support front-line staff?
Do current measures help or hinder?
Starting to question processes
Are we a learning organisation?
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