| Learning from variation
THE THEORY OF VARIATION leads people to make better
decisions; it is important to know whether something is predictable or
unpredictable - it changes how you act; it is important to know when things are the same and when they are different - and that is not as obvious as it sounds. These tactics give you the essentials for using the theory of variation in your decision making.
Processes and variation
Graphs versus management reports
Variation is the enemy of quality
So what action should we take?
The control chart
How to draw a control chart
Over to you
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