|
Return to Newsletters menu
Vanguard News - March 2009
***
In this issue:
What do cops need?
Presentation over reality
Never mind the evidence
Snow puts targets at risk
Probation Officers get mugged
Council sued for 'unlawful' move
Councils revert to 'in-sourcing'
Lights go on in housing
Housing Association looking for systems thinking leader
Systems Thinkers looking for new challenges
Vanguard public events
***
What do cops need?
The policeman who created the 'David Copperfield blog' left the UK to police in
Canada. He continues to blog, and in his recent missive he reflects on police
reform in the UK:
'The bad news for police reformers in the UK is that it's not the computer in the
car or the networked intelligence system or the crime mapping, or the ability to
determine what I'm doing every minute of the day that makes me two or three times
as efficient as I was in the UK. It's the fact that I'm allowed to make my own
decisions and that's probably the one aspect of police work that will prove most
difficult to change.'
Cops need a system that supports then being cops, using their discretion, serving
their communities. But instead our cops are subjected to a regime that can only
stand in the way of their achievement of purpose. As a reader pointed out, the
cops may have just announced that they are no longer going to measure police
activity in 15-minute slots, but do the children promulgating these facile ideas
know what to do instead?
The cop's blog can be found at:
http://coppersblog.blogspot.com/2009/03/how-do-they-do-it.html
***
Presentation over reality
Alan Milburn has been brought back into UK government to lead on improving social
mobility. When you talk to teachers, you learn the education system is bleeding
young people out of the bottom. Children who are not thought to be capable of
achieving test results (thus damaging prospects for achievement of targets) are
labelled as 'learning disabled' and moved out to 'special needs' provision. While
government talks of moving children 'up', the system is pushing children 'down'.
***
Never mind the evidence
A Cambridge University review of schools has concluded that school testing is
blighting children's lives. It is not the first such report and won't be the
last. Early responses from the Department for Children Schools and Families can
be summarised as denial. They just don't get it. In a bid to make schools and
teachers more accountable, they stripped the value out of learning. The purpose
of education ought to be to learn how to learn and thus to value learning. It
has become to pass tests, taking the value out of the task; hence the blight.
***
Snow puts targets at risk
The recent fall of snow created extraordinary behaviour amongst school leaders.
If your school was 'open' and children didn't get there, they counted as 'absent'
and thus were a negative count against the attendance targets. The solution, of
course, was to close the school. My thanks to the reader who read this at:
http://www.thewelfarestatewerein.com/archives/2009/02/the_wonderful_w.php
***
Probation Officers get mugged
The National Probation Service has been mugged by command-and-control freaks
posing as 'lean' experts. Top-down targets are manifest where the real work is
done with daily 'team' reviews (hardly likely to inculcate a sense of teamwork).
Naturally the targets are activity-related. All we can be sure of is that
probation officers will become more demoralised - at these meetings some are
told they cannot sit down(!)
It is a common feature of 'lean' tool-head interventions. The assumption that
workers' activity should be targeted and controlled is to ignore the fact that
95% or more of the variation in workers' performance is due to the system. Moles
tell me morale is at rock-bottom, no surprise there.
While all this nonsense is going on, who will be worrying about the probation
service's achievement of purpose? Will the public be protected or should we
anticipate some 'Baby P moments'?
***
Council sued for 'unlawful' move
A County Council is to be sued by their private-sector 'partner' for wanting to
get out of the contract. They got into the contract because the regime has bullied
people into believing these 'partnerships' are the way to go. I have seen the
inside of many such arrangements and in every case you can see how: (a) the
arrangements will lead to higher-cost services, and (b) the 'partner' is focussed
on taking more revenue as time goes on. And they are devilishly clever at writing
contracts which impose penalties should you discover you have been robbed and want
out. This particular story, which should be a warning to others, is at:
http://www.publicservice.co.uk/news_story.asp?id=8493&topic=e-government
***
Councils revert to 'in-sourcing'
An article in the Guardian reported that many councils are bringing previously
out-sourced services back in-house. The main reason? Poor performance (told you
so, ad infinitum). In particular the article mentions Benefits, something that
should not even have a back-office, let alone be out-sourced (told you so about
that too). The article can be found at:
http://www.guardian.co.uk/society/2009/jan/28/local-government-public-manager#history-byline#history-byline
The reader who alerted me to this story also wrote:
'Isn't it amazing that after allowing the private sector to rip the heart out of
public services the next 'Big Idea' is to bring those same services back in house?
What a waste of resources over the years. I have just worked with a Highways
service; the service is split over 3 separate organisations: An out-sourcer at
the front end, doing inspection (inspecting a hole 5 times!), the Council doing
a bit in the middle and then another out-sourcer filling in the holes; time and
time again, the same ones!
Worse still, the ICT systems are owned by the out-sourcers, so when they go, which
they will eventually, the Council will have to start again! It's mad, no it's shocking!'
Indeed. And those who take a systems approach to Highways get massive improvements
in productivity. See http://www.thesystemsthinkingreview.co.uk/index.php?pg=18&backto=1&utwkstoryid=106
And click on the 'potholes' video for more.
***
Lights go on in housing
A contractor supplying repair services to one of our housing clients wrote to me:
'Thought I would write a few lines to you regarding the systems thinking intervention
my company completed late last year. Well, where do I start? Firstly I guess that
I should share with you what an absolute life changing experience it has been for
me. Especially when you consider I would have argued 'till I was blue in the face
that you could not have improved our service to our customers - well I can tell
you I wouldn't have believed how wrong I could have been. I have had what you
could call a massive wake up call, a light has been switched on in my brain, and
at last, instead of learning on the hoof, for the first time in my life I have a
direction and structure to my business, which as you will imagine reduces stress
levels immeasurably.
My first question to [my Vanguard helper] was 'is system thinking just about
business or for the greater good of people'? And I was delighted to go on to
understand that both are fully catered for, and systems thinking goes hand in
hand with both.
Mr Seddon, I assume that you have received many testimonials such as this, but
my main reason for writing is to bring to your attention the excellent teaching
technique of [my Vanguard helper], his approach is outstanding and things were
made clearly understood in his own, I am sure, unique approach - one in which if
I was writing a story of my life, I am sure [he] would have a chapter. When you
consider [he] was dealing with a bunch of what some would say were fairly
successful hairy-arsed builders it makes his achievement even more impressive.'
It illustrates how you turn peoples' lights on - by helping people study their work
from a different (systems) point of view. Just as Taiichi Ohno did. And just as the
tool heads do not.
***
Housing Association looking for systems thinking leader
Many housing organisations are adopting Systems Thinking as their preferred
methodology for the design and management of work. Thus it is not a surprise
that knowledge of Systems Thinking or a keen desire to learn is a preferred
requirement for leaders. This job, for a chief executive, is being handled by
Tribal. Go to: http://www.tribalgroup.co.uk/index.php?ob=1&id=101 and click on
SOMER.
***
Systems Thinkers looking for new challenges
Two senior leaders with first-hand experience of applying Systems Thinking (and
with the usual astonishingly good results) in the private sector are in the market
for new challenges. Contact Systems Thinking People: www.systemsthinkingpeople.com
***
Vanguard public events
Process Mapping and Analysis for Performance Improvement
Thursday 26th March, Buckingham
Thursday 16th April, Buckingham
Tuesday 17th March, Flintshire
Tuesday 31st March, Bridgend
Vanguard Network Day (network members only)
Thursday 30th April, Buckingham
John Seddon presents: Systems Thinking - an introduction
Thursday 19th March 2009, 9.30am - 12.30pm, Buckingham
To reserve your place at any event: info@vanguardconsult.co.uk
***
Thanks for reading!
John Seddon
john@vanguardconsult.co.uk
Author: 'Systems Thinking in the Public Sector', available from Triarchy Press:
www.triarchypress.com and 'Freedom from command and control: a better way to make
the work work' available from Vanguard (www.systemsthinking.co.uk).. 'Freedom
from command and control' is also available in the US from:
http://www.productivitypress.com/productdetails.cfm?SKU=3276
Vanguard Consulting: Developers of the Vanguard Method, helping organisations
change from a command and control to a systems design. Beware of imitators, as
Vanguard has developed solutions for sectors others claim to be able to provide
the same service. If providers are not accredited to the Vanguard Method you
should not expect a Vanguard service.
www.thesystemsthinkingreview.co.uk A web-site devoted to Systems Thinking in the
public sector.
Systems Thinking People - a service helping systems thinkers find suitable work
and helping organisations fund suitable systems thinkers. www.systemsthinkingpeople.com
Vanguard Capchart - simple-to-use tool for creating capability measures.
http://www.vanguardcapchart.com/
***
You were sent this because you asked for it! You can stop the Vanguard Newsletter
by hitting reply and writing 'UNSUB' in the subject line.
Downloaded from www.lean-service.com - improve service and cut costs
Return to Newsletters menu
| Return to top |
|
|
